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Thank you for visiting Ghana! We value your experience and would like to gather feedback to improve our services. This survey will take approximately 5-10 minutes to complete. Your responses are confidential and will be used solely for improving our offerings.

Section 1:

General Information

First Name

Last Name

Email Address *

Phone Number

Travel Purpose

What is the primary purpose of your visit to Ghana? (Select all that apply)Business setupTourismResearch/surveyFamily visitOther

Other

Age Group18-2425-3435-4445-5455+6060+

How did you hear about BBB Services?Online SearchSocial MediaReferral from a Friend/CoworkerAdvertisementOther

Other

Section 2:

Business Experience (For Business Visitors)

How satisfied were you with the business support provided by BBB during your visit?Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Were your business objectives met during your visit?YesPartiallyNo

Rate the following aspects of your business experience: Quality of Meetings/Organizations:ExcellentGoodFairPoorOther

Other

Rate the following aspects of your business experience: Logistics and Transportation Arrangements:ExcellentGoodFairPoor

Rate the following aspects of your business experience: Communication with BBB Team:ExcellentGoodFairPoor

What challenges, if any, did you face during your business visit?

What improvements can BBB make to enhance future business visits?

Tourism Experience (For Tourist Visitors)

How satisfied were you with the tourism services provided by BBB during your visit?Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Which tourist attractions did you visit? (Select all that apply)Cape Coast CastleMole National ParkKakum National ParkAccra City TourKumasi Cultural SitesOther

Other

Rate the following aspects of your tourism experience: Tour Guide Knowledge:ExcellentGoodFairPoor

Rate the following aspects of your experience with: Accommodation Quality:ExcellentGoodFairPoor

Kindly Identify name of hotel, AirBnB, Apartment etc

Rate the following aspects of your business experience: Overall Tour Organization:ExcellentGoodFairPoor

What was your favorite part of your tourism experience in Ghana?

What challenges, if any, did you face during your tourism visit?

What improvements can BBB make to enhance future tourism visits?

How likely are you to recommend BBB services to others?Very LikelyLikelyNeutralUnlikelyVery Unlikely

On a scale of 1-10, how would you rate your overall experience with BBB in Ghana? (1 = Poor, 10 = Excellent)

What stood out most about your experience with BBB?

What advice would you give to BBB to improve its services for future clients?

Section 3:

Exit Interview (Open-Ended Questions)

Did BBB meet your expectations during your visit? Why or why not?

What specific areas do you think BBB excelled in during your visit?

If you could change one thing about your experience, what would it be?

Would you consider returning to Ghana for another business or tourism visit?YesNoMaybe

Additional Comments or Suggestions:

Thank You! We appreciate your time and valuable feedback. Your input will help us provide better experiences for future clients. Have a safe journey back home!

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